Shipping Policy

Shipping Policy

Thank you for shopping with Pet Haven Plus We aim to provide you with a smooth and reliable shopping experience from checkout to delivery. Please review our shipping policy below to understand our order processing, delivery times, and related terms.

1.Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  •  You will receive a confirmation email once your order has been shipped. During high-demand periods or sales, processing may take slightly longer, but we will notify you of any significant delays.

2.Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times:
  • Domestic (within the United States): 3–7 business days.
  • International: 7–21 business days (depending on the destination country)
  •  Note: Delivery delays may occasionally occur due to customs clearance, weather conditions, or courier service issues beyond our control.

3.Order Tracking

Once your order ships, you will receive a shipment confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to update after dispatch.

4.Shipping Destinations

  • Rodjo Official currently ships to: The United States, Canada, United Kingdom, Australia, and selected international destinations.
  • If your country does not appear at checkout, please contact us at [insert your support email], and we will assist you.

5.Customs, Duties & Taxes (International Orders)

For international shipments, Pet Haven Plus is not responsible for any customs fees, duties, or taxes applied to your order. All such charges imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and import duties).

6.Incorrect or Incomplete Address

Please double check your shipping address before completing checkout. Rodjo Official is not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us immediately after placing your order.

7.Missing or Damaged Packages

  • If your package has not arrived within the estimated timeframe, please reach out to us at [insert your support email] for assistance.
  •  If you receive a damaged item, contact us within 48 hours of delivery with photos of the package and product. We will investigate and help resolve the issue promptly.